Care & Policy

Your luxury hair deserves the finest care to maintain its softness, shine, and longevity. Follow these professional guidelines to keep your bundles looking beautiful for months to come.

Washing Your Hair

• Gently detangle your hair before washing using a wide-tooth comb, starting from the ends and working your way up.
• Use sulfate-free shampoo and lukewarm water. Avoid hot water as it can strip natural oils and cause dryness.
• Apply shampoo from roots to ends in a downward motion. Do not scrub or twist the hair.
• Rinse thoroughly to ensure no product residue remains.

Conditioning & Moisturizing

• Apply a nourishing, sulfate-free conditioner from mid-length to ends. Avoid the roots to prevent buildup.
• Leave the conditioner on for 3-5 minutes, then rinse with cool water to seal the cuticles and enhance shine.
• Use a leave-in conditioner or hair oil weekly to maintain moisture and prevent tangling.

Drying & Styling

• Gently pat your hair dry with a microfiber towel. Avoid rubbing or wringing.
• Allow your hair to air-dry whenever possible. If using heat tools, always apply a heat protectant spray first.
• Keep heat styling tools on low to medium settings to prevent damage.

Nighttime Protection

• Before bed, gently braid or twist your hair to minimize tangling.
• Sleep on a satin or silk pillowcase, or wrap your hair in a satin bonnet or scarf to reduce friction.

Products to Avoid

• Sulfate-based shampoos and harsh chemicals that can dry out the hair.
• Heavy oils or greasy products that can weigh down the hair and cause buildup.
• Alcohol-based styling products that may lead to dryness and breakage.

At our luxury hair brand, we are committed to delivering the highest quality products to our valued clients. We understand that online shopping requires trust, and we take that responsibility seriously.

Quality Assurance

Every single order is thoroughly inspected and quality-checked before being carefully packaged and shipped to you. We examine each bundle to ensure it meets our rigorous standards for texture, color, and overall excellence.

Returns & Exchanges

Due to the hygienic nature of our hair products, we are currently unable to accept returns or exchanges. Hair bundles are intimate, personal items, and once they leave our facility, we cannot resell them to maintain the highest hygiene standards for all our customers.

Our Commitment to You

We understand that purchasing hair online can feel uncertain. That's why we're committed to delivering a product that meets our high-quality standards every single time. If you have any concerns about your order before it ships, or if you receive a product that doesn't meet our quality promise, please contact us immediately. We're here to help.